Yes, standard shipping is free. Expedited shipping is available for a flat rate of $35 and is delivered in 1–2 business days after shipment.

Orders placed by 10:00 am ET typically ship the same business day; orders placed after 10:00 am ET typically ship the next business day.

If you need to add, edit, cancel, or make any changes to your order or shipping address, you can contact us at hello@wellinsulated.com, we will do our best to help.

After you place your order, you'll immediately receive a confirmation email. We'll send you another email when your order ships that includes a tracking number, so you can keep track of just how soon your product will arrive.

We ship within the United States only and do not offer international shipping at this time.

You can return your WELLinsulated product for any reason within 90 days of purchase. Please note that Pro Discounts, Kits, and Gift Cards are final sale and cannot be returned.

To begin a return, please email us at hello@wellinsulated.com. Be sure to include your order number and the reason for your return.

We provide a prepaid return label for all returns. If your item is returned within 30 days of delivery, the return is free. For items returned after 30 days (but within the 90-day window), a $12 return fee will be deducted from your refund.

We do not offer direct exchanges. If you’d like a different item, please send your original product back to us for a refund and place a new order on our website.

Once your return is received at our warehouse, please allow up to 14 days for processing.

We stand behind our quality! If you experience a quality issue or receive a damaged item, please email hello@wellinsulated.com. Even if you are outside the 90-day window, reach out to us and we will do our best to help.